Shipping, Returns and Payment Information
CNY Hot Tubs Online Store Accepts
Paypal, Visa, Master Card, Discover, Diner's Club & JCB
CORONAVIRUS ALERT: Some products have shipping delays due to supply chain issues; we will inform you upon ordering if so... Our lead times to ship are also behind due to overwhelming demand in the Spa Industry as a whole with everyone home in their tubs!
FREE Ground Freight (in the Continental US only) with a purchases over $75.00. Second Day Air shipping is available at an additional charge (lower 48 states).
PLEASE NOTE: DROP SHIPPED ITEMS TYPICALLY TAKE 3-4 WEEKS FOR DELIVERY. Drop shipped items are marked on the website with LARGE RED TEXT at the top of the product pages stating this.
Due to constant headaches, rip-offs and general pains in the arse, we no longer ship Internationally. Sorry.
8% for New York State residents
20% restock fee on filters, jets, heaters and special order parts.
NO returns of chemicals.
NO returns after 30 days.
NO returns on wood products.
NO returns on circuit boards.
Items must be returned in original packaging and in "as new" condition.
We DO NOT pay for shipping on returns UNLESS the item was defective when it arrived.
Electronics, heater elements and complete heater assemblies carry a one-year manufacturers warranty, which will be assessed and honored by the maker. It is recommended that a qualified service person install such item. It is the responsibility of buyer to return item for review, which may take up to 30 days.